"3 days before my flight to France I fell and badly injured my left leg. I found Bloccs on the Internet and ordered a leg protector. As time was running out I paid for special delivery and was devastated when I found that the protector was much too large. I dashed off a disgruntled e-mail to Bloccs as my holiday hopes for swimming, etc., were or so I thought - gone. Enter Hannah Prickett!!! She rang immediately she received my e-mail and arranged for two items to be delivered on the morning of my flight by special delivery. These promptly arrived before 9.00a.m. One was ideal and yes my holiday was saved. Hannah provided the best Customer Service I have received in years."